Frequently Asked Questions

Costs depend on parts, access and size. Small fixes start as a basic service call; custom tempered panes, IGUs or hardware are quoted from photos or a quick visit. You always get a clear written estimate before work starts.

Yes. Most estimates are free from photos and rough sizes by email or our Contact form. If a detailed site measure is required, we’ll let you know before booking.

Toronto, Mississauga, Brampton, Caledon, Oakville, Burlington, Milton, Halton Hills, Vaughan, Markham, Richmond Hill, Aurora, Newmarket, King, Whitchurch-Stouffville, East Gwillimbury, Georgina, Pickering, Ajax, Whitby, Oshawa, Clarington, Uxbridge, Scugog and Brock.

Yes, we provide 24/7 emergency glass repair and board-up service across Toronto and the GTA. Call us right away for urgent situations.

We accept all major credit cards, e-transfer, and certified cheques.

Yes. We’re fully insured. Manufacturers provide product warranties and our labour is warrantied; coverage details are outlined on your quote.

One wide photo of the whole opening, a close-up of the issue, rough sizes and your city. You can attach them on our Contact page.

Quotes show subtotal + HST so costs are transparent.

No. We service the GTA daily; traffic may affect arrival times, not pricing.

Yes. If precise measurements are needed, we’ll advise before booking a measure.

Yes - ask about the current promo when booking. We occasionally offer seasonal discounts for IGUs or sliders.

Downtown is typically faster due to proximity; outer areas may have longer travel. We still prioritize emergencies anywhere in the GTA.

In Georgina we see two common scenarios: (1) the frame is still solid but the glass is foggy - that’s usually a failed sealed unit (IGU) and you can often keep the existing frame and just replace the IGU; (2) the frame is drafty/soft, sash hardware is worn, or you’re dealing with repeated condensation - then a full replacement can make more sense. We’ll ask for photos of the whole window (inside + outside), a close-up of the fogging, and one rough measurement. After that we tell you which path is smarter and why. If you’re in Keswick, Sutton, or around Lake Simcoe cottages, we’ll also factor in wind exposure and older trim conditions. Start here: Windows & IGUs or Service Areas.

Newmarket has a mix of older homes and newer builds, so “window installation” can mean very different work. For older homes the key is how the opening is sealed and finished - not just the window unit. We check the condition of the rough opening, confirm the installation type (insert vs full-frame), address air leaks around the perimeter, and make sure exterior flashing/caulking details won’t trap water. If you’re chasing drafts, we also inspect weatherstripping and the sash lock alignment because that’s a frequent culprit. If you have photos, we can quote the scope first, then confirm measurements on-site before ordering. Related: Window Services.

A “window repair” in Oshawa is often hardware and alignment, not a full window replacement. If the sash is binding, not locking, or dropping, we inspect balances/springs, hinges (for casements), and the lock/keeper alignment. If the frame is sound, repairs are usually faster and less disruptive than replacement. If the insulated glass is broken or the frame is warped/rotten, we’ll tell you upfront that repair won’t hold and quote the better option. For the fastest diagnosis, send a short video of you trying to open/lock the window plus one wide photo of the whole unit. See: Windows.

In Whitby, pricing swings mainly with access and configuration. Two-storey installs can require different safety setup; large openings (picture windows, bays) and custom shapes take longer; and upgrades like triple-pane or upgraded spacers can change lead time and cost. Another big factor is whether you’re doing insert installs (keeping interior trim) or full-frame replacements (more work but solves hidden leakage/rot). We don’t guess - we quote from photos first, then confirm with a measure so the order is exact. If you want speed, include your closest intersection and how many floors. Start: Window Replacement.

In Burlington, “repair” usually falls into three buckets: (1) glass/IGU issues (fogging between panes or cracked glass), (2) operating problems (locks, balances, rollers, hinges), and (3) air/water leakage (failed caulking or weatherstripping). The right fix depends on which bucket you’re in - for example, fogging is typically an IGU swap, while a draft at the meeting rail is often a lock/keeper adjustment plus new weatherstripping. We’ll tell you the likely fix from photos, and if it’s mixed (glass + hardware) we’ll break it down clearly on the quote. Related: Windows & IGUs and Glass.

Yes - but the key is matching the product to the goal. For “high-end” entry doors we focus on fit, security hardware, and weather sealing so it feels solid and doesn’t leak air. For triple-pane in Richmond Hill, we’ll confirm the frame depth/compatibility and talk through where triple-pane actually pays off (noise, comfort on exposed elevations) versus where a high-quality double-pane with the right spacer is plenty. If you’re comparing options, we can quote both tiers so you can decide with real numbers. Links: Doors and Windows.

East Gwillimbury homes often have frames that are still structurally fine but the glass unit has failed (fogging). If the frame is square, not soft, and hardware is functioning, replacing just the sealed unit (IGU) is typically the cleanest fix. If you see black staining, softness at the sill, repeated water infiltration, or chronic drafts even after sealing, that’s when full replacement is usually the smarter long-term move. We’ll ask for close-ups of the sill corners and the exterior caulking line - those photos tell us a lot. See: IGU & Window Options.

In Halton Hills, “need new windows” is often triggered by one of three things: comfort (drafts), glass performance (fogging), or operating issues. Drafts can sometimes be solved with weatherstripping, lock alignment, or sealing around trim; fogging between panes is usually an IGU failure; and stiff operation is commonly hardware/balance related. Before you commit to full replacement, we’ll triage from photos and tell you what’s truly required. If you’re in Georgetown or Acton, mention whether the issue is wind-side exposure - it changes the fix. Start: Windows.

Yes. With wood windows in Oakville, we first separate “wood condition” from “glass condition.” If the wood is solid but the glass is fogged or cracked, an IGU/glass replacement can preserve the look while fixing clarity and insulation. If the wood has localized rot, targeted repair and proper sealing can extend life. If the sash/frame is heavily deteriorated or out of square, replacement may be the only reliable route. Wood windows require careful measuring and finishing details, so we’ll ask for photos of the corners, sill, and glazing bead area to recommend the right path. See: Windows and Contact.

“Defogging” services can sometimes improve appearance temporarily, but it doesn’t restore the original insulated seal or the gas fill - so performance and longevity usually aren’t the same as a proper IGU replacement. If you want a durable fix, replacing the sealed unit is the standard approach: we measure, order the correct unit, and install it so you get clear glass and proper insulation again. If your Milton window is also drafty, we’ll check weatherstripping/locks at the same time because that’s a separate issue from fogging. Related: Foggy Glass (IGU).

Fast quotes are possible, but accuracy matters. For Georgetown replacement windows, send: one wide photo of each elevation you’re quoting, one close-up of the inside labels (if any), and a rough width x height for each opening. Also tell us if you want insert or full-frame (if you don’t know, we’ll explain the difference). We’ll give a photo-based estimate first, then confirm precise measurements before ordering so there are no surprises. Start here: Window Replacement.

First, treat it as a safety issue: keep people/pets away, tape off sharp edges if accessible, and avoid pushing on the pane. In many basement windows, we can replace just the glass/IGU if the frame is intact. If the frame is damaged or it’s an egress window with specific sizing requirements, we’ll quote the correct compliant option. Send a photo that shows the whole window plus a close-up of the crack so we can tell if it’s single glass, an IGU, or a specialty panel. Related: Glass Repair and Emergency Service.

In Brampton the most common “repair” calls are: windows that won’t lock properly, casements with worn hinges/operators, sliders that drag, and drafts caused by flattened weatherstripping. Many of these are fixable without replacement if the frame is healthy. If the complaint is fogging between panes, that’s typically an IGU swap rather than a hardware repair. The fastest way for us to confirm is a short video of the issue + a photo of the label or any visible hardware brand marks. See: Windows.

Yes - we service Courtice and the wider Clarington area. The work itself is the same, but scheduling depends more on route planning and weather (especially for large openings or full-frame installs). If you need urgent securing (broken glass), we treat that as an emergency regardless of location. For standard replacements, we’ll coordinate a measurement window and give you realistic lead times based on fabrication. Start: Service Areas.

We offer true 24/7 board-ups across Toronto & GTA. Arrival time depends on traffic and distance; emergencies are prioritized and we secure openings neatly.

Yes. We do immediate board-ups, re-hang doors, replace locks and schedule new glass or hardware if required.

We board-up the same day and order the correct tempered/laminated pane immediately. We schedule installation as soon as fabrication is complete.

Usually we can fix it by adjusting the closer, hinges and strike, and replacing worn weatherstrips. If the leaf or frame is bent beyond repair, we’ll quote a replacement.

For safety glass (tempered/laminated), panes are fabricated to size. We board-up the opening the same day if needed.

Often only the sealed unit (IGU) failed. We measure and replace the IGU so the existing frame stays, which is cleaner and usually more affordable.

Yes. We size, order and install a matching IGU for a clear view.

Yes - swift measurement and replacement across Toronto, including downtown condos and older houses.

If the IGU is housed in a removable sash, we can replace that unit alone instead of the whole window.

Use a thicker laminated IGU or add a laminated pane; tight seals and proper spacing help with sound reduction.

Yes - tidy trims and clean caulking for window replacements in Newmarket.

We replace many skylight IGUs and seals; send photos so we can confirm access and pitch.

Interior condensation is usually humidity related; improving ventilation helps. Between-pane fog indicates a failed IGU that needs replacement.

We supply and install durable screen mesh options for doors and windows.

Common colors include black, silver and bronze. We match nearby windows for a consistent look.

Yes. Modern Low-E coatings reduce heat loss and UV. We’ll recommend the right coating for your exposure.

Yes. We can re-glaze single panes and tidy the putty line for a neat look.

Yes. We replace rollers, true the track, adjust locks and seals so the door glides smoothly and closes tight.

Yes. We install and tune sliding/swing operators to CSA/AODA guidance - sensors, safety zones, approach speeds and hold-open times - then provide maintenance options.

Yes - scheduled inspections reduce downtime and extend operator life.

We service common sliding and swing operators, tune sensors and replace worn parts; revolving doors are case-by-case - send photos.

Yes. We adjust pivots/hinges, re-shim and level the frame so the door clears the threshold and seals properly.

We service common surface, concealed and floor closers. We adjust sweep and latch speeds and replace leaking units.

Yes - proper adjustment and lubrication typically eliminate noise; worn parts are replaced.

Yes - quiet, sealed and aligned doors and windows across Richmond Hill.

Keep tracks clean, avoid harsh cleaners on rollers, and call for a quick tune-up if movement changes.

We supply code-compliant fire-rated doors and labeled hardware where required - send your specs for confirmation.

Yes. We measure precisely, set level channels and hardware, and leave clean silicone lines for a crisp finish.

Yes. Frameless partitions and doors with aligned channels and level hardware, common in Markham, Vaughan and downtown Toronto.

Yes - level seams, safety backing where needed, and tidy edges for a professional look.

Yes - custom-sized and polished edges, with proper supports.

Yes. Laminated/tempered glass to meet guard requirements with clean hardware lines.

Yes. We can supply frosted or etched glass panels for offices, bathrooms, entry areas, and other spaces where privacy is needed without blocking all light.

We supply tempered, laminated (security/railings), Low-E IGUs for windows, plus clear, tinted or patterned interior glass.

Annealed is standard; tempered is heat-treated to be stronger and to break into small cubes for safety.

We install readers, maglocks, contacts, panic bars and locksets. Hardware is aligned so doors open safely and close securely.

We support reliable commercial brands for closers, panic hardware and locks, and propose compatible replacements if yours is obsolete.

We mount panic devices at proper height and clearances to meet code and ensure smooth egress.

Yes - restaurants and light industrial spaces in Vaughan rely on our code-compliant installs.

We check weatherstrips, adjust closers/hinges, re-seal perimeters, and replace failed IGUs or thresholds to stop air and water leaks.

Yes. We fit new sweeps and thresholds, align the door and seal perimeters for better insulation.

We use low-temperature sealants and adjust our process. Many repairs are fine year-round; if weather is a concern, we suggest alternatives.

We dispose responsibly and recycle where facilities allow.

Please clear access to the opening and secure pets. We protect floors, do tidy cuts, vacuum debris and leave the area clean.

We use drop cloths or boards, mask sensitive areas and vacuum thoroughly afterwards.

We don’t spray on site but can recommend finishing options or supply anodized/painted replacements.

We don’t paint on site; for minor scuffs we can recommend suitable touch-up options.

We remove the old door, prepare the frame opening, install the new door, ensure precise alignment, install hardware, apply weather sealing/caulking, and clean the work area.

While there is some noise during glass removal and installation, our technicians work efficiently to minimize disruption and keep the work area contained.

Yes. Taking precise, accurate measurements is the first and most critical step before ordering any custom glass or components.

Custom IGU fabrication typically takes 5-10 business days after the measure is taken.

Absolutely. We ensure all debris, glass shards, and packaging materials are thoroughly cleaned and removed from the job site.

Yes, in most cases we work within the existing frame structure (pocket replacement), which saves time and cost.

Yes, we handle the removal and disposal of all old glass, doors, and related materials responsibly.

Minor rain or snow is usually manageable. However, heavy weather may cause delays to ensure proper sealing and technician safety.

Our technicians carry specialized glass lifting tools, alignment shims, power tools, and precision measurement devices necessary for all types of door and window repairs.

Yes, we provide free estimates based on photos and project scope before any work or payment is required.

The cost varies widely based on size, unit type (double/triple), and glass type (tempered/Low-E). A quote is required, but it is less than replacing the entire window.

We generally provide a fixed, written estimate for the total job scope, ensuring there are no surprises.

Price is affected by the type of hardware needed (rollers, closers), the extent of frame damage, and the complexity of the alignment issue.

Emergency 24/7 service can cost more than scheduled daytime work because of after-hours dispatch. We confirm the total price upfront before any work begins.

The manufacturing cost of the unit does not change, but installation during extreme cold may sometimes involve minor additional costs for specialized sealing materials.

We provide initial estimates over the phone or email, but a firm quote often requires photos or an on-site measure.

Weekend scheduling can be priced differently depending on timing and scope. We confirm the rate upfront before we start.

Our quotes are typically valid for 30 days, allowing you time to compare and make a decision.

Yes, the fixed quote includes all labor, parts, materials, and disposal.

Yes - glass disposal is included in the final service price.

Yes. All new thermal glass units and installations are covered by a manufacturer’s warranty (typically 5-10 years) and our labor guarantee.

Hardware components (like rollers and cranks) carry the manufacturer’s warranty, and our repair labor is guaranteed for a specific period (e.g., 1 year).

High-quality Low-E or laminated IGUs with warm-edge spacers often have the longest lifespan, lasting 15-25 years or more.

Absolutely. All replacement glass meets or exceeds CSA and local building code safety requirements, especially for tempered and laminated units.

Yes. Our labor (installation and repair execution) is covered under a separate guarantee, usually for one year.

If a warranted component fails, we prioritize the repair. If the failure is due to poor workmanship, we fix it at no additional cost.

Yes. We ensure all glass types, hardware, and installation methods comply with the required Ontario Building Code standards.

Yes. Our goal is to restore smooth operation. We guarantee that the door will slide freely and quietly after roller and track repair.

Our thermal units are designed and manufactured for the GTA climate, making them highly resistant to thermal stress and extreme temperature swings.

Yes, we stand behind the quality of our work and offer a satisfaction guarantee on all services provided.