Why a Hung Window Will Not Stay Open

A sash that falls, drifts, sticks or refuses to remain open can indicate a balance, pivot, tilt-hardware or alignment problem. The exact cause is confirmed by checking the sash movement and visible hardware.

Balances, Pivots, Tilt Latches and Sash Hardware

This service focuses on hardware used by single- and double-hung windows, including balances, pivots, tilt latches and related sash components. Crank, casement and sliding-window hardware are handled on their own service pages.

Repair the Hardware or Replace the Window?

Hardware repair may be appropriate when the sash and opening remain suitable and the failed component can be identified. Complete replacement may be considered when the condition found extends beyond a practical hardware repair.

How We Restore Sash Movement

We review photos and symptoms, assess sash movement and hardware, confirm the approved component repair or replacement, and check opening, closing and the ability to remain in position after service.

FAQ

Hung Window Repair FAQ

Why will my window sash not stay open?

A balance, pivot, tilt component or alignment issue may be involved. The sash movement and visible hardware need to be checked before the cause is confirmed.

What can cause a single- or double-hung window to stick or drop?

Balance failure, pivot or tilt-hardware problems and alignment can produce similar symptoms. The opening is assessed to identify the actual scope.

Can window balances, pivots or tilt latches be repaired?

These components can be assessed for repair or replacement when they can be identified and the rest of the window remains suitable.

When is window replacement a better option than hardware repair?

Replacement may be considered when the condition extends beyond a practical hardware repair or the sash and opening are not suitable for the component work.

Do you repair both single-hung and double-hung windows?

Yes. DoorWin assesses both single- and double-hung windows when the problem involves balances, pivots, tilt hardware or sash movement.

What photos should I send for a hung-window repair quote?

Send the full window, the sash in its problem position, close-ups of visible balances, pivots or tilt hardware, and a note describing the movement.

Service area

Toronto & GTA service coverage

Old Toronto homesEast York renovationsMarkham family residences TorontoMarkham
Next step

Request Single or Double-Hung Window Repair

Send a full window photo, sash and hardware close-ups, and a description of whether the sash drops, sticks or will not stay open.

Customer Reviews

Ike Kvapil 6 reviews • 4 photos
★★★★★

Max at DoorWin completed a professionally executed job on our front door while being a pleasure to deal with...would recommend him for any services their company provides.

J1330i 2 reviews
★★★★★

Guys, thank you again for the excellent services!! Extremely fast and professional at a fair price...thanks again!!!

Nicole Seahra Local Guide • 62 reviews • 19 photos
★★★★★

Doorwin Services alongside Alex were amazing. Came in same day. Went above and beyond. Thanks so much!

Anastasiia Dashkevych 7 reviews
★★★★★

Great experience with the window replacement. The team was professional, efficient, and the quality of work exceeded expectations. Everything was completed on time and looks amazing. Highly recommend!!!!!wont be disappointed:)

Amir Malek 5 reviews
★★★★★

Had an amazing experience with Doorwin Services for my metal door installation. The quality of work, attention to detail, and professionalism were top notch from start to finish. Big thanks to Maksim for all his hard work and help throughout the process — everything was installed perfectly and the final result looks great. Highly recommend Doorwin Services if you want quality work done right.

yarin danan 9 reviews • 4 photos
★★★★★

Excellent service. I needed help with a broken window. They did everything quickly and efficiently. I recommend them

Oleksandr Branytskyi 4 reviews • 2 photos
★★★★★

Excellent service from start to finish. The work was completed professionally, quickly, and with great attention to detail. The technician gave us several options on how to strengthen and improve the glass unit, and we chose the best solution. Everything looks great now. Highly recommend!

Trevor Hickey 3 reviews
★★★★★

Excellent service and Excellent quality!!!

Tamara Sokolovska 7 reviews • 3 photos
★★★★★

I’m very satisfied with my experience with this company! True professionals work here — everything was done quickly, efficiently, and with great attention to detail. The staff are very polite, kind, and pleasant to deal with. The prices are more than reasonable, especially considering the high level of service — everything is top-notch. I had a broken window, and they handled the job perfectly. What impressed me even more is that they came at night when other companies refused to help. Highly recommend!

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